Call the reservations desk straight away to speak with a gate agent or ticketing rep. If you call before the gate closes on your flight, there is a much higher chance that you will be able to switch to another flight without too much fuss. Be nice and briefly explain your circumstances. But please, no long explanations or tearful stories. Beware, however, that change fees are steep. Politely ask if the fee can be waived or reduced, as many gate agents do have that power.
This will usually cancel your whole itinerary. Your best bet is to pay the change fee. Go for it! For more detail, read our Travel Terms and Conditions. Call wait times are high. Search Suggested results. Expand all Collapse all. Change or cancel your flights online. If the new fare is less, the difference will be returned as a Travel Bank credit For changes or cancellations within 2 hours of travel, standard change and cancel fee rules apply Change or cancel your flights online.
If your new package is lower in price, the difference in price will be forfeited. Cancellation Fee Waived Cancellations made 25 days or more before departure on vacation packages or before the first hotel's check-in on land-only bookings, will be refunded to the original form of payment.
Car rentals, private transfers, excursions, theme park tickets and other attractions are non-refundable One-time Name Change Fee Waived Name changes can be made up until 7 days before departure. Hurricane and Tropical Storm Protection If a hurricane or tropical storm travel advisory is issued for your origin or destination on your travel dates, you may change or cancel your reservation at any time before the first scheduled flight and no fees will be charged.
Read the full terms and conditions for the Travel Protection Plan To change or cancel your vacation, please contact your travel agent or if you booked directly with WestJet, please contact WestJet Vacations. Applicable to new vacation packages and land-only bookings made after September 12, , for travel after September 13, , to destinations in Canada and the United States.
Note: Policy does not apply to Group bookings. Blackout dates may apply. Change your destination with or without changing your travel dates. If the new fare is less, the refund guidelines for fare types apply. Cancel your trip. They were also told their luggage was on the flight to London. In the end, it was a big expense for the couple, who eventually returned home on July 3 as planned. The cost was only a dollar less than they paid for the entire price of the rental they had booked in London for a week.
In an email to CBC, WestJet spokesperson Morgan Bell said the airline understands the matter was disappointing for the couple, "and for that we apologize. She said gate changes are posted on all airport terminal screens and announced in the airport by WestJet staff "from the moment the gate is changed. Bell also noted basic fares are provided by WestJet for guests looking to fly at the lowest price without added features or flexibility. She said WestJet tries to ensure that guests are aware of restrictions with multiple prompts throughout the booking process where guests are required to acknowledge the restrictions before purchase.
Bell said if a customer misses a flight or connecting flight while travelling on basic fare, "subsequently all additional segments of this ticket are forfeited.
She said WestJet believes the vast majority of its passengers are aware of what they are purchasing and the restrictions that come with it. WestJet's policy is also outlined in its tariffs, which the Canadian Transportation Agency describes as the contract between an air carrier and its passengers. The CTA says carriers must respect the tariffs at all times.
Bruce Cran, president of the Consumers' Association of Canada, said it's "absolutely outrageous" that a missed flight results in the loss of the rest of the booking. The language is totally confusing, certainly far less than clear. Cran said his organization has heard from many people unaware of the policy, which he said can result in big expenses.
He urges people to book separate flights to and from their destination so they can avoid this kind of thing from happening.
Airlines have instituted the policy, in part, because of something they call point-beyond ticketing — when a traveller books a ticket at a lower fare with a connection to a destination and disembarks at the point of the connection.
The traveller doesn't proceed with the rest of the scheduled flight. Gabor Lukacs, an airline passenger rights advocate, said there is concern about fairness to the passenger when subsequent flights are cancelled. That's because the airline is making money for the return flight even though the passenger is willing and available to take the flight.
But Lukacs sees an even bigger issue in the Corkerys' case, one of "constructively denied boarding. He said WestJet had an obligation to inform passengers about the new gate and give them enough time to get there.
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